Order
What parts can I order from DiigParr?
We supply new and quality conversion kits compatible with Caterpillar.
How do I know If the part will fit my machine?
Equipment compatibility information is available on our product page. However, the best way to be certain a part will fit is to find it in the parts manual for your equipment. If you you need help confirming the correct part please connect with us on live chat or email us.
How do I track my orders?
Tracking Number is attached and emailed once the parts are shipped. You can track the order via the carrier's tracking number once it's provided.
Do you have a core charge?
No, we don't.
Shipping and Return
What's DiigParr return &refund policy?
All returns must be requested within 30 days of arrival. Once approved, returned items must be returned to DiigParr with freight prepaid. All returns, except for returns involving a DiigParr order or product error, or manufacturer defect, will be subject to a 10% restocking charge per line item. The cost of return shipping is the customer’s responsibility, unless the return is due to our error (e.g., incorrect or defective item). See more details on our Refund Policy Page.
How long does shipping take on average?
Orders are delivered within 4–9 business days, including 1–2 business days for processing and 3–7 business days for shipping, depending on the destination and carrier.
Do you offer overnight or rush shipping?
Sorry, we don't.
Do you offer worldwide shipping?
We currently ship within the United States only.
Tax
Is there any tax included in the price?
Sales & Use Tax (“Sales Tax”) will be charged by applicable US states to customers who purchase from us. We are required by law to collect Sales Tax in those states. Our sales price already includes all state sales taxes, and consumers do not need to pay extra.
Products
Do you sell used heavy equipment parts?
Sorry, we don't sell used parts.