We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return within 30 days from the date of delivery.
Return Conditions
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All returns require a Return Authorization Number (RAN), which you can obtain by contacting our customer service team.
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Items must be returned in their original condition and packaging.
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Returns must be shipped back within 30 days after the RAN is issued.
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Return Label
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Once your return request is approved, we will provide a return shipping label.
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The label can be downloaded and printed from the instructions sent to your email.
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The cost of return shipping is the customer’s responsibility, unless the return is due to our error (e.g., incorrect or defective item).
Restocking Fee
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A 10% restocking fee may apply to returns that are not the result of our error.
Defective or Damaged Items
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If your item arrives damaged or defective, please contact us immediately.
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Returned items will be inspected. If confirmed defective, we will, at our discretion:
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Replace the item at no cost, or
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Issue a full refund including shipping costs.
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If the item is found to be in working condition, the standard restocking fee may apply.
Non-Returnable Items
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Items damaged due to misuse, alteration, or improper handling cannot be returned or refunded.
How to Request a Return
To request a return, please contact our customer service team with:
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Order number
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Part number & product description
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Photos of the product and packaging
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Reason for return
Refund Processing
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Refunds are issued to the original payment method.
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Please allow 5–10 business days after we receive your return for processing.
Contact Us
If you have any questions or need assistance, please contact us:
Email: info@diigparrhydraulics.com